Payment can be made by Bank Transfer, Cheque, or PayPal. Your personal details will not be passed on to a third party. Goods will be despatched once the payment has been received in full.
Prices are given on the basis of cost at the time of publishing. Prices can be ammended at any time to reflect any changes that have occurred.
Please check your order when it arrives, and if you are not satisfied with your purchase, please contact me and return the doll within 14 days, in its original condition for an exchange or full refund of the purchase price.
The postage charge is only refundable if the product is faulty.
Please note that the item is your responsibility until I have received it back. Therefore please retain the proof of postage.
Claims of damaged items, or shipment errors must be made within 7 days of receipt of an item.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Digital downloads
Conditions of returnBuyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Any doll sold by me that has broken through normal use within one year of purchase will be repaired at no charge.